Service Transformation Webinar

Lexmark Delivers a 99% SLA with PTC Service Parts Management

Every year the service industry grows more competitive. To compete, your service organization must deliver efficient, scalable service that elevates you above the competition.

During this webinar, Brad Lawless, Director of Global Service Parts Operations, will share insight into how a sophisticated parts planning tool and deep customer relationships enable Lexmark to deliver a 99% SLA attainment and save their customers 50% on overall printing costs. Watch the webinar to learn:

  • How Lexmark’s strategic service transformation is enabling them to deliver greater value
  • What roles a sophisticated parts planning tool and deep customer relationships play
  • How Lexmark is breaking away from the competition…by teaching its customers to print less

Brad Lawless, Director of Global Service Parts Operations, Lexmark

Brad Lawless is the Director of Global Service Parts Operations for Lexmark. He has worked for Lexmark for over 15 years and brings a unique mixture of wit and intelligence to solving service challenges. He has a Master’s degree in Computer Integrated Manufacturing Systems from Georgia Institute of Technology and a BSEE in Electrical Engineering from the University of Kentucky.