Today, OEMs and service organizations face escalating competitive pressure in the form of increasing product complexity and heightened customer expectations. The right service and parts information is not always readily available, negatively impacting service efficiency and profitability.
Watch this on-demand webcast recording, where you will hear from Heather Ashton, Research Manager at IDC Manufacturing Insights, and Jennifer Shafarenko, Manager of Customer Service with The Lincoln Electric Company, as they discuss:
- Industry research on the impact of the information gap at the point of service delivery
- Best practices that can be used to successfully meet these critical business challenges head-on
- A case study presentation outlining The Lincoln Electric Company’s approach to service information delivery and the resulting business benefits
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